Case Study Detail

In-House E-commerce Consultation: Building a Powerhouse

The Results

0 Big Room

Transformed into a bustling e-commerce hub

0 % Remote

Entire department managed from afar

+ 0 %

Efficiency achieved in order processing and customer handling

Client

Nayyer Industries Pvt Ltd

Background

Nayyer Industries, a dominant player in the carpet industry, sought to revamp its e-commerce operations. Recognizing the challenges of external management and the benefits of an in-house approach, they turned to us for an in-house e-commerce consultation. Their vision was to create a seamless online shopping experience for their customers, ensuring that every touchpoint was managed efficiently.

Challenges

External e-commerce management was inefficient and costly.
The absence of a specialized in-house team for diverse e-commerce domains.
Ensuring the in-house team had the necessary expertise and training.
Adapting to rapidly changing e-commerce trends and customer expectations.

Solution

Our in-house e-commerce consultation identified the client’s challenges and needs.
We recommended the establishment of an in-house e-commerce department for cost savings and efficiency.
Five key domains were established: Inventory Management, Customer Service, Order Processing, Digital Marketing, and Returns & Exchanges.
We assisted in staff recruitment and training for each domain, ensuring they were equipped with the latest industry knowledge.
Developed SOPs for seamless operations, and provided continuous support as they adapted to the new system.

Results

Nayyer Industries now boasts a robust in-house e-commerce department.
Significant cost savings were achieved by transitioning operations in-house.
The department efficiently handles all online tasks, driving sales and customer satisfaction.
The new system allowed for quicker adaptation to market changes, ensuring Nayyer Industries stayed ahead of competitors.